Frequently Asked Questions Hajj - Umrah

No. Pilgrims travelling to Hajj should be free from all debts and can support their family during their absence. He should be financially capable of taking the tour. It is one of the five pillars of Islam alongside Shahadah(faith), Salah(prayer), Zakat(charity) and Sawm(faith). Those Muslim who fulfill these conditions are called mustati and financially capable of performing Hajj is call istita'ah.
You can travel by yourself of with a group but compulsory requirement is your accommodation and visa with return air ticketing must be arranged by an approved agent.
Yes before 45 days and strictly no refunds will be made if booking amount is paid to the hotels.
Men & Women Stay In Separate room in same Tent.
Yes, But Can't Enter Woman Tent.
We book Saudi Arabian Airlines for Our Hajj Guests.
Passport of the applicant should be valid for at least 6 months at the time of application for Umrah Visa.
Visa form should be filled with all the details.
2 color photo of the applicant with white background to be attached to the application form.
Air tickets onward & return confirmed.
Women and children should be accompanied by husband/father or a male relative (Mahram).
Vaccination certificate against Meningococcal Meningitis should be attached.
It is a requirement of the Saudi government that women must travel with a valid mahram (close male relative) i.e. father, son, brother, grandson, maternal or paternal uncle, grandfather, nephew, father-in-law and son-in-law.
It depends on the tour packages you choose we have budget to deluxe packages and we take 25% of the booking amount in advance.
We Offer Economical, 2 star, Three Star & Five Star Hotel according to your Desire.
In Holy Makkah five star Hotels adjacent to Haram.
In Holy Madinah Both Three star & five star Hotels closer to Masjid Al Nabawi.
Umrah Package Duration Maximum is 15 Days with return air tickets.
Yes, we provide VIP Moallem Services during Hajj Days. But your hotels bookings will be confirmed and decided by the agency, many a times Hotels are full and not available but we will give similar star hotels with good services.
No, this is not possible as payment for your package is sent to the Ministry of Hajj prior to visa authorization and the visa is issued according to the programme.
An absolute minimum of 21 days must be given to allow for visa authorization, visa processing and the necessary hotel bookings, flight reservations and confirmations.
Yes our tour packages are with many options and we offer economy to 5 star hotels the more costlier package the better options.
No, it is against the law in Saudi Arabia. Accommodation must be booked and paid through the agent.
You can contact our service provider in Saudi Arabia so that the problem may be resolved immediately, otherwise you may get in touch with us and we will Endeavour to investigate and resolve the problem. If nothing works out then the Ministry of Hajj can also investigate your complaint.
Yes but you will have to make your request 20 days before your travel for us to make arrangements and extra payment will be charged for such services.
We make all the arrangements of your travel when you book tour with us but for your information the Saudi Arabian Public Transport Company (SAPTCO) offers an hourly service between Makkah and Madinah throughout the day by air conditioned coaches, or you can hire private. The coach stations are located near the Haram (behind Dar Al Tawhid Intercontinental).
For security reasons we kindly request to carry passport or identity when travelling on your own.
Under the new system there are no restrictions on the number of times that you can apply for an Umrah visa as long as the criteria for umrah visa are met. As per the new rules repeaters going for the second time will have to pay a sum of 2000 Saudi Riyals.
Men have two options when they complete the Hajj or Umrah; either they can shave the head (which is called Halq) or they can trim the hair (which is called Qasr). The Prophet prayed for those who shave their head and those who trim it, so both are permissible (Sunan Tirmidhi, Book of Hajj, Hadith no. 837).
In a Hadith recorded by Imam Bukhari in his Sahih (Book of Hajj, Chapter, what has been mentioned about Zamzam, Hadith no. 1529), it is mentioned that the Prophet (PBUH) was offered Zam Zam water, and he drank it standing up. In accordance to this practice, we too stand when we drink Zam Zam water.
Saudi will only let you take 5 litres zam zam per person and this has to be bought at airport,

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